Terms and Conditions of Sale

1. THESE TERMS

1.1 Who is covered by these terms and conditions.

These terms and conditions apply to you if you purchase goods from us as a consumer. If you are purchasing goods from us as a business please refer to our terms of business applicable to business customers.

1.2 What these terms cover.

These are the terms and conditions on which we supply goods to you.

1.3 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are.

We are NSUK Oils Limited (trading as Canaxen) a company registered in England and Wales.

Our company registration number is 10589696 and our registered office is at Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ.

Our website is http://canaxen.com//.

2.2 How to contact us.

You can contact us by telephoning us on 020 3289 1755

or by writing to us at NSUK Oils Limited, Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ

or at daniel@box5719.temp.domains

2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you place your order.

2.4 “Writing” includes emails.

When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How you can place an order.

You can place an order with us by completing our online order process on our website.

3.2 How we will accept your order.

Our acceptance of your order will take place when we email you to accept it (order acceptance), at which point a contract will come into existence between you and us.

3.3 If we cannot accept your order.

If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

4. OUR GOODS

Goods may vary slightly from their pictures. The images of the goods on our website, catalogues and in our sales material are for illustrative purposes only. Although we have made every effort to display colours or packaging accurately, we cannot guarantee that the images displayed on our website or in our catalogues and sales material accurately reflect the colour or packaging for the goods. Your goods may vary slightly from those images. We may also make variations to the appearance of our goods to incorporate improvements or allow for manufacturing alterations and we are therefore unable to guarantee that the goods will be identical to those displayed on our website or in our catalogues and sales material. Although we have made every effort to be as accurate as possible, all sizes, weights, dimensions and measurements indicated on our website or in our catalogues and sales material have a 3% margin of error.

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).

6. OUR RIGHTS TO MAKE CHANGES

6.1 Changes to the goods.

We may change the goods:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement adjustments and improvements, for example to address any health or safety issue.

These changes will not affect your use of the goods.

7. PROVIDING THE GOODS

7.1 Delivery costs.

The costs of delivery will be as advised to you during the order process and confirmed by us in our email acceptance to you.

7.2 When we will provide the goods.

During the order process we will let you know when we will provide the goods to you. We will deliver them to you as soon as reasonably possible.

7.3 We are not responsible for delays outside our control.

If our supply of the goods are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

7.4 If you are not at home when the goods are delivered.

If no one is available at your address to take delivery, our delivery carrier will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.

7.5 If you do not re-arrange delivery.

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 10.2 will apply.

7.6 When you become responsible for the goods.

The goods will be your responsibility from the time we deliver the goods to the address you gave us.

7.7 When you own goods.

You own the goods once we have received payment in full.

7.8 We may suspend supply of the goods if you do not pay.

If we are supplying the goods in stages and you do not pay us for the goods when you are supposed to (see clause 11.4) and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend the supply of any undelivered goods until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods. We will not suspend the goods where you dispute the unpaid invoice (see clause 11.6). As well as suspending the goods we can also charge you interest on your overdue payments (see clause 11.5).

8. YOUR RIGHTS TO END THE CONTRACT

8.1 Ending the contract because of something we have done or are going to do.

You may end the contract for one of the reasons set out at (a) to (e) below. The contract will end immediately and we will refund you in full for any goods which have not been provided. The reasons are:

(a) we have told you about an upcoming change to the goods or these terms which you do not agree to;

(b) we have told you about an error in the price or description of the goods you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the goods may be significantly delayed because of events outside our control;

(d) we have suspended supply of the goods for production or safety reasons, or notify you we are going to suspend them for production or safety reasons, in each case for a period of more than 4 weeks; or

(e) you have a legal right to end the contract because of something we have done wrong.

8.2 Rejecting goods if they are faulty.

We are under a legal duty to supply goods that are in conformity with the contract. You may reject goods which are faulty or misdescribed and end the contract. Nothing in these terms will affect your legal rights.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most goods bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 When you don’t have the right to change your mind.

You do not have a right to change your mind in respect of:

(a) any goods which we inform you during the sales process are outside our standard range and need to be made specifically to your specification or which are personalised for you;

(b) goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and

(c) any goods which become mixed inseparably with other items after their delivery.

8.5 How long do I have to change my mind?

You have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1 Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following:

(a) Phone or email. Call us on 020 3289 1755 or email us at daniel@box5719.temp.domains
Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b) By post. Print off the form at the end of these terms and conditions and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

9.2 Returning goods after ending the contract.

If you end the contract for any reason after goods have been dispatched to you or you have received them, you must return them to us. You must either send the goods back to us at

NSUK Oils Limited, Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ

or, if we tell you we can collect the goods, allow us to collect them from you. Please call customer services on 020 3289 1755 or email us at daniel@box5719.temp.domains to confirm how the goods should be returned and we will provide you with either a return label or arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return.

We will pay the costs of return:

(a) if the goods are faulty or misdescribed; or

(b) if you are ending the contract because we have told you of an upcoming change to the goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4 What we charge for collection.

If you are responsible for the costs of return and we agree to collect the goods from you, we will charge you the direct cost to us of collection.

9.5 How we will refund you.

We will refund you the price you paid for the goods including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by you damaging them or handling them in a manner which would not be acceptable in a shop before purchase. If we refund you the price paid before we are able to inspect the goods and later discover you have damaged them or handled them in an inappropriate manner you must pay us an amount equal to the reduction in the value of the goods caused by you.

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of the goods within 3-5 days at one cost but you choose to have the goods delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.7 When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then if we have not offered to collect the goods, your refund will be made within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the goods back to us. For information about how to return the goods to us, see clause 9.2.

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract if you break it.

We may end the contract for the goods at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the goods; or

(c) you do not, within a reasonable time, allow us to deliver the goods to you or collect them from us.

10.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for goods we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

11. PRICE AND PAYMENT

11.1 Where to find the price for the goods.

The price of the goods (which includes VAT) will be the price stated on our website when you place your order (or, if no price is advised, the price set out in our price list in force as at the date of your order – which we will make available to you on request) and will be confirmed to you in our order acceptance. We take all reasonable care to ensure that the price of the goods advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the goods you order.

11.2 We will pass on changes in the rate of VAT.

If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

11.3 What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the goods we sell may be incorrectly priced. If the good’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

11.4 When you must pay and how you must pay.

The credit and debit cards we accept are stated on our website when you place your order. You must pay for goods before we dispatch them. We will not charge your credit or debit card until we dispatch the goods to you.

11.5 We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the Bank of England’s base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

11.6 What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1 We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods including the right to receive goods which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective goods under the Consumer Protection Act 1987

12.3 We are not liable for business losses.

We only supply the goods to you as a consumer for domestic and private use. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 How we will use your personal information.

We will use the personal information you provide to us:

(a) to supply the goods to you;

(b) to process your payment for the goods; and

(c) if you agreed to this during the order process, to give you information about similar goods that we provide, but you may stop receiving this at any time by contacting us.

13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

14. OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation.

14.2 You need our consent to transfer your rights to someone else.

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the goods, we can still require you to make the payment at a later date.

14.6 Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the goods in the English courts. If you live in Scotland you can bring legal proceedings in respect of the goods in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the goods in either the Northern Irish or the English courts.

 

Cancellation Form

(Print, complete and return this form only if you wish to withdraw from the contract.)

To: NSUK Oils Limited, Lynton House, 7-12 Tavistock Square, London, WC1H 9BQ

Telephone No: 020 3289 1755

Email Address: daniel@box5719.temp.domains

I hereby give notice that I cancel my contract of sale of the following for the supply of the following:

………………………………………………………………………………………………………………………

………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………….

If you wish to return goods because they are faulty or misdescribed, please set out the nature of the

fault or misdescription (no reason is required if you are exercising your right to change your mind

which is set out in clauses 8.3 to 8.5 of our terms and conditions):

………………………………………………………………………………………………………………………

………………………………………………………………………………………………………………………

…………………………………………………………………………………………………………………….

Ordered on: …………………………….

My Order number is: …………………………….

(only if available)

My name is: …………………………….

My address is: ………………………………………………………………………………

………………………………………………………………………………

………………………………………………………………………………

Signature: …………………………….

(only required if a paper copy of this cancellation form is being provided)

Date: …………………………….